Refresh sent route

In day-to-day business, changes may need to be made to a route which has already been sent to the driver.

Change send details

If you want to change the send details, for example if the customer provides a second email address, follow these steps:

Open the Sent Routes use case.
Choose your desired route.

Tip: If you cannot find the route straight away, you can search for it. Enter your chosen search term above the list, such as the SCEM ID or a stop-off point along the route.
In the Change area in the toolbar, click on Send details.

The Send route to driver window will open.

Note: Alternatively, you can call up the Send details function from the context menu.

Make the desired changes.

Element	Description
Driver email	Driver's email address
Language in which the message is sent	Communication language

If necessary, you can specify when the customer should be notified for each stop-off point.

Area/element	Description
Customer email addresses	Enter the customer's email address
BCC	Enter another email address to which a copy of the information should be sent.
When should messages be sent to the customer?	Choose events about which the customer should receive information by email.

You can change the stop-off points on a sent route, for example if an order has been cancelled.

Open the Sent Routes use case.
Choose your desired route.

Tip: If you cannot find the route straight away, you can search for it. Enter your chosen search term above the list, such as the SCEM ID or a stop-off point along the route.
In the toolbar, click on Change stop-off points.

The route is opened in the Route planning use case.

Note: Alternatively, you can call up the function from the context menu.
Make the desired changes.
Calculate the route.
Click on Send to driver.

The updated route will be sent to the driver.